5 простых утверждений о pinco Разъяснения



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We contacted the casino to clarify the required documents and verify the player's account. Shortly after, the casino resolved the issue and paid the player. The complaint was marked as resolved.

The player from Germany is highly dissatisfied with the overall casino experience. After a closer examination, we ended up rejecting this complaint as unjustified.

No, i do not want to sent something to you. i do not want to waste my time. i had nice expirience with your casinos, who ask a lot of documents and after i sent all what you need, to block me without saying some real reason.

When you deposit money it happends a lot that you have to wait hours/days before you have it on you're account.

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The player from Portugal had had issues withdrawing €151.01 from Ninecasino, both via Skrill and a bank transfer. Despite several interactions with customer service and having provided the required information, the withdrawal issue had remained unresolved.

The player здесь from Japan was unable to withdraw funds as the casino canceled withdrawal requests, claiming virtual currency withdrawals were not possible due to EUR deposits. Despite being told that bank deposits and withdrawals were available, these options did not appear.

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The game itself is fun and the RTP is okay. However, the payout is a struggle. Completely unnecessary data and documents are requested, the support only sends bot answers. Although the necessary data has been submitted, these are repeatedly rejected. Delay strategy at its finest.

After some confusion about the refund process, the player had confirmed that he received the refund as a combined payment with another dispute. The issue had been resolved successfully with the player receiving his funds, leading to the closure of the complaint.

The player from Portugal had lodged a withdrawal request five days prior and had provided all necessary documents but had not received any response. The disputed amount had been 540€. The player had indicated that the withdrawal request had been made at the same time as a self-exclusion request. After no progress had been made, we had transferred the complaint to another team member who had contacted the casino.

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Отношение к спекулянтам: враждебное – режут коэффициенты и максимумы.

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